TERMS AND CONDITIONS
IMPORTANT: Coronavirus (COVID-19) information and update.
Bridal trials are STILL GOING AHEAD AS NORMAL!
However, please do follow the latest Government advice, and DO NOT attend your trial if you have either a TEMPERATURE OR NEW PERSISTENT COUGH, or have been to any of the following countries within the last 14 days:
Wuhan city and Hubei Province,
Daegu or Cheongdo (Rebulic of Korea)
Italy (after 9th March).
I will be UNABLE to apply makeup to anyone in your bridal party that has symptoms symptomatic with Coronavirus (COVID-19) or that has travelled within 14 days to any of the countries mentioned. In the incidence of a booked-in member of your party not being able to have makeup applied for either of these reasons, I am HAPPY TO TRANSFER the makeup to another member of the bridal party or wedding guest.
Makeup artist illness
In the event of myself catching the virus or being advised to self-isolate, I will endeavour to find a REPLACEMENT ARTIST FROM MY TEAM TO ATTEND IN MY PLACE. In the extremely unlikely event of me being unable to find a replacement, 100% refund will be given.
The Government has so far put NO RESTRICTIONS on social gatherings and large events in England and hopefully this will continue, however in the unlikely event of your wedding is postponed, either by your venue, or government guidelines, your makeup deposit and monies paid so far WILL BE TRANSFERABLE to your new date.
This is of course subject to my availability, so in this unlikely incidence PLEASE DO CHECK MY AVAILABILITY BEFORE BOOKING A NEW DATE.
Firstly, please contact me to confirm your chosen date. I will need to know the address of the home or venue where you would like me to attend on the morning of the wedding, the time of the wedding, a contact telephone number and approxiamate numbers of people requiring make up.
A non refundable deposit is required of 25.00 to reserve your date when booking myself "Helen Lee". When booking a member of my team a 20% deposit of the final balance is required upon booking. Your deposit will be deducted from your outstanding balance. Failure to pay this within 7 days of your enquiry your date may result in your date being released.
PAYMENT OF FINAL BALANCE
The final balance for your wedding day can be paid either in advance (up to 7 days before) by cheque, cash or bank transfer, or by cash on the day.
Trials can be paid for on the day of the trial or in advance. Trials take place at my home address in Maidstone, Kent. Trials take approximately 1.5 - 2 hours for the bride plus an extra hour per additional person. I only allow the allocated time for trial appointments so late arrival will unfortunately result in a reduction of treatment time.
WEDDING DAY TRAVEL EXPENSES
Although my prices INCLUDE TRAVEL to within a 20 mile radius of Maidstone, Kent, please be aware a 40p per mile extra charge will be applicable if outside a 20 mile radius of Maidstone. Distances exceeding 75 miles miles will require an overnight stay the night before the wedding- this will be added to your total costs.
Cancellations for secured appontments will incure the following charges:
Less than 2 weeks notice: 100% Charge will apply
Less than 6 weeks notice: 50% Charge will apply
Over 6 weeks notice: No further charges will apply excluding £25 deposit already paid
In the event of the wedding being postponed, all reasonable attempts will be made by the myself to accommodate the new booking arrangements made by the Client. However, if for any reason I am not able to accommodate the new arrangements this will be considered a cancellation and the above charges will apply.
ADDITIONAL TERMS AND CONDITIONS
Should I need to cancel your Bridal Day Makeup due to illness etc, then I shall endeavour to locate a replacement MUA, who I personally recommend to cover your event. If this is not possible 100% refund will be given to you.
Should I need to cancel you appointment, due to unforeseen circumstance beyond my control, i.e. weather condition/accident/act of god, I shall endeavour to locate a replacement MUA to cover your event. If this is not possible 100% refund will be given to you.
If any photographs are taken by myself at the trial/or at the Wedding Date – then I reserve the right to use these images in my website gallery or facebook page
I am unable to apply makeup to anyone who has had contagious vomiting or diarrhoea in the previous 48 hour period. I am also unable to apply makeup to coldsores (however this can usually be worked around) or eyes with infectious eye conditions due to the possibility of contamination of my kit.